Account Manager – Medical Communications – London – 38 days AL – £40k+

We are currently supporting a forward-thinking medical communications agency on the search for an experienced and ambitious Account Manager to join their growing client services team.

The Company
This organisation delivers innovative, digital-first and face-to-face medical education programmes, partnering with leading pharmaceutical companies to drive impactful healthcare communication. Known for their bespoke services and strategic thinking, they work across a wide range of therapy areas and global markets.

You’ll be joining a collaborative team where your input will genuinely shape the way programmes are delivered. This is a great opportunity for someone looking to work on high-impact projects, expand their responsibilities and grow quickly within a supportive and dynamic agency environment.

The Role
As an Account Manager, you will act as the central coordinator of complex client projects. Working closely with senior management, internal teams, and clients, you'll ensure smooth project delivery from conception through to execution across a variety of medical education formats including digital, live, and hybrid events.

You’ll take ownership of timelines, budgets and stakeholder relationships, while mentoring junior team members and ensuring compliance with relevant guidelines. You will also be hands-on in the development and review of promotional materials and event content, contributing to both the creative and strategic direction of campaigns.

Key responsibilities include:

• Acting as the primary point of contact for clients and managing expectations throughout the project lifecycle
• Leading internal teams to deliver high-quality, on-brief content across multiple therapy areas
• Overseeing digital and live event logistics, including webinars, conferences and symposiums
• Managing budgets and tracking project profitability, ensuring timely delivery and resource allocation
• Ensuring compliance with industry standards, including ABPI Code of Practice and client SOPs
• Supporting organic business growth through client relationship development and identifying new opportunities

Benefits
This agency offers a supportive and progressive working environment with a strong focus on work-life balance, professional development, and team culture. Perks include:

• Competitive salaries
• 30 days annual leave (38 including bank holidays)
• Option to sell back 5 days of holiday
• Healthcare cover
• Training courses and continued professional development
• Flexible working hours around 10am–4:30pm core hours
• Time off in lieu
• Childcare support
• Regular team socials, including Pizza Fridays
• A warm, collaborative team culture and the chance to genuinely shape the direction of projects

You
To be considered for this Account Manager opportunity, you will need:

• Previous experience working within a medical communications or healthcare education agency at SAE or AM level
• A strong understanding of project management and client service within a healthcare/pharma setting
• Experience in managing multiple high-value client projects simultaneously
• Excellent communication, organisational and leadership skills
• A proactive, solutions-focused attitude and a high level of attention to detail
• Experience with compliance systems (such as Veeva) is desirable
• Event delivery (digital or live) experience is a plus

What should you do next?
This Account Manager role is one not to be missed. To discuss this role further or to find out about other roles I’m currently working on, please get in touch or hit apply to submit your current CV.

Unless otherwise stated, if applying for a job within the UK or European Union, you must ensure that you are already authorised to work there.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

If there are any arrangements or adjustments we can make to assist you at interview, then please let us know and we'll be more than happy to assist.